How do you like the idea of subscribing for a movie rental service to watch movies, which is supposed to be a recreational activity, but turns out to be a sick experience?
All you need to do to get the DVD/CD you want to watch is send a request through a website (which rarely works) and also call up a "so-called" customer care and tell them that you haven't received the movie(s) and again call them to tell that - "Damn you, you've sent me the wrong movies!". After all this, a "senior" person comes on the line and apologizes as if that person's sole responsibility is to apologize (Chief Apology Officer?) only to find that they shamelessly send you a wrong DVD the very next day.
"Systems are down" syndrome! - Thanks to IT; banks, insurance companies and now even movie rental companies have a new reason to quote when things aren't working.
Somehow, Seventymm people who come to deliver DVDs often find their bike tyre punctured because of which they can't deliver a movie
Want to hear what Seventymm customers are saying? Read this, which is their very own forum in which people have "praised" their service to an extent that you won't find a reason not to subscribe to this service (to be read as - fall into this trap).
Sending emails to support@seventymm.com is like shooting arrows in the dark. You just don't know if a human ever read it at the other end. How much ever you scream, shout, cry, there is just no response.
I seriously wonder if it really took $100 million to setup such a horrible company offering such poor quality of service. I also wonder if these investors ever go out to the web and read reviews about the company they are investing in.
After all this and even after reading this, if you think you just can't survive without subscribing to seventymm, then, God save you! R.I.P.
Update:
I couldn't tolerate this any more and tried to find the e-mail addresses of senior execs at Seventymm, but, none of their contact details were disclosed on their website. So, I sent a mail directly to their VC company's execs. Soon after which I got a call from the GM of Seventymm assuring that I will be refunded the money (not sure whether it is only the over-charged portion or the balance of my 6 month rental money which I've paid). The GM did mention a valid point about their company still in the growing stages and that very soon such issues will not happen, which I do understand. The main problem was that they didn't communicate at all. In case of a genuine problem, they should have made it a point to mail me and keep me informed of what is happening. Nevertheless, I hope one fine day I'll be writing a good review about seventymm.
Another update:
I'm getting a refund for the unused 4 months out of the 6 months subscription out of which I've used it for 2 months!
Tuesday, July 29, 2008
Seventymm - Pathetic movie rental service!
Sunday, July 27, 2008
in.com - a new e-mail service
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